Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: January 11, 2026
Our Commitment to Privacy
At Luna Bites, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please discontinue use of our site.
Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us, including:
- •Name, email address, and phone number
- •Shipping and billing addresses
- •Payment information (processed securely through third-party processors)
- •Account credentials (username and password)
Automatically Collected Information
When you visit our website, we may automatically collect certain information:
- •IP address and browser type
- •Device information and operating system
- •Browsing behavior and pages visited
- •Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- •Process and fulfill your orders
- •Communicate with you about your orders and account
- •Send promotional emails and marketing communications (with your consent)
- •Improve our website and customer service
- •Prevent fraud and enhance security
- •Comply with legal obligations
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- •Encryption of sensitive data in transit and at rest
- •Regular security audits and updates
- •Restricted access to personal information
- •Secure payment processing through certified providers
Your Privacy Rights
You have the right to:
- •Access, update, or delete your personal information
- •Opt-out of marketing communications
- •Request a copy of your data
- •Object to certain data processing activities
- •Request data portability
To exercise these rights, please contact us at privacy@lunabites.com.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.
Types of cookies we use include:
- •Essential cookies: Required for website functionality
- •Analytics cookies: Help us understand how visitors use our site
- •Marketing cookies: Used to deliver relevant ads
Third-Party Disclosure
We do not sell, trade, or transfer your personal information to third parties without your consent, except:
- •Service providers who assist in operating our website and conducting our business
- •Payment processors for secure transaction handling
- •Shipping companies for order fulfillment
- •When required by law or to protect our rights
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: info@thelunabites.com
Phone: +977 9801362613
Address: Kathmandu-12, Nepal