Returns & Refunds
Your satisfaction is our priority. Learn about our hassle-free return policy.
30-Day Satisfaction Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
What's Covered:
- Unopened products in original packaging
- Defective or damaged items
- Wrong items shipped
- Quality issues
How to Return an Item
Contact Us
Email us at info@thelunabites.com or call +977 9801362613 within 30 days of receiving your order.
Get Authorization
We'll provide you with a Return Authorization Number (RAN) and return instructions.
Pack Your Return
Securely pack the item(s) in the original packaging if possible. Include your RAN inside the package.
Ship It Back
Use the prepaid return label we provide or arrange your own shipment. We recommend using a trackable service.
Refund Processing
Once we receive your return, here's what happens next:
1-2 Business Days
Inspection of returned item(s)
3-5 Business Days
Refund processed to your original payment method
5-10 Business Days
Funds appear in your account (timing varies by bank)
Important Notes
Non-Returnable Items:
- •Opened or partially used food products (for safety reasons)
- •Items without original packaging
- •Products past the 30-day return window
Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately with photos. We'll arrange for a replacement or full refund, including return shipping costs.